TRANSFORM YOUR CONTACT CENTER

Transform your contact center into a strategic business asset with BroadSoft CC-One – an omni-channel, cloud contact center solution that uses predictive analytics to lower operating costs and improve your business performance.

The role of the contact center is changing, from cost center to strategic corporate asset. While focusing on cost reductions made sense a decade ago, today it’s all about agent productivity and maximizing sales and service business outcomes – and other key metrics that determine if you are delivering real value.

Whatever key performance indicators you use to measure the success of your contact center, CC-One will help you monitor, manage and maximize them.

FLEXIBLE CLOUD SOLUTIONS FOR ANY CONTACT CENTER

CC-One can meet all your needs for omni-channel customer communications or fit naturally into your existing environment.  CC-One can plug into SalesForce, add predictive analytics to optimize your operations for maximum result or bring global control and visibility to your distributed sites and on-premise systems from the cloud.

Omni-Channel Contact Center

Voice, web, email, chat and social channels in a unified cloud contact center environment that improves agent productivity and the customer experience

Call Center for Salesforce

A unified environment to run all contact center operations within Salesforce to improve agent, manager and administrator productivity

Analytics-driven Contact Center

Predictive analytics that dynamically matches customers and agents using the agent, customer, and interaction history data to optimize resolutions

Hybrid Cloud Contact Center

Centrally routes omni-channel customer interactions to distributed on-premise and cloud systems for a graceful migration to the cloud

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OPTIMIZE THE OPERATIONAL AND FINANCIAL METRICS THAT MATTER

CC-One customers don’t just have a better contact center, they have a better business. CC-One optimizes your cloud contact center operations around the metrics that matter to you. Don’t take our word for it, listen to our customers:

  • “CC-One saves us $3,000,000 a year by giving us complete visibility into our outsourcers’ performance in real-time”
  • “Lowered our average speed-of-answer from 40 to 6 seconds”
  • “Reduced our call abandonment rate by half”
  • “I can’t imagine a company not improving their company’s bottom line with CC-One”
  • “Increased our agent productivity by 25%”
  • “Delivered a full ROI in a couple of months”

WORLD CLASS COMPANIES – LARGE AND SMALL – CHOOSE THE CC-ONE CLOUD CONTACT CENTER SOLUTION

“With CC-One we are able to view and analyze real-time performance metrics across multiple contact centers so that we maintain continuous, high-quality service levels and customer experiences.”

Steve Williams, CEO, Aon Integramark

COMMON QUESTIONS

Will I Have to Replace My Existing Systems?

No, CC-One Hybrid Edition can give you global visibility and drive the behavior of your existing on-premise systems to give you an analytics-driven cloud contact center.

How Long To Get Meaningful Analytics and Insights?

If you have 6 months of historical data in your existing ACD, CRM, IVR or other system, send us a your data and BroadSoft will demonstrate how you can achieve meaningful insights and improvements.

What Size Contact Center Do We Need to Have?

CC-One has solutions for small, medium and large contact centers – including multi-site and multi-outsourcer operations.

How Long To See Performance Improvements?

CC-One customers see an ROI in months from increased sales, efficiency, customer satisfaction and retention.

WANT TO LEARN MORE? GET STARTED NOW.